Returns & Complaints

Complaints regarding missing goods or goods damaged during transport can only be made within 7 days of receipt of the goods. If the packaging has been damaged during transport, this must be reported to the carrier upon delivery and documented in writing (e.g. on the delivery note or consignment note), even if the goods are accepted due to urgent need.
Complaints submitted after this period can no longer be accepted.

We reserve the right to make changes to dimensions at short notice due to technical improvements.
 

How does a complaint work at Feldmann?

We are very sorry that you have reason to submit a complaint. Our aim is always to ensure the satisfaction of our customers.
 

1. Please pack the item carefully or leave it in its original packaging. If necessary, use additional protective outer packaging to ensure adequate protection against transport damage. If your complaint concerns more than one item, please pack all items into one carton and return them to us carriage paid. The return shipping costs are to be borne by the customer.
    
2. Please include a copy of the delivery note with your return. To help us process your complaint more quickly and for quality assurance purposes, we would appreciate a brief explanation of why you are submitting the complaint. Please write as legibly as possible so that our customer service team can process your return quickly and without further enquiries. Please do not include any new or replacement orders with your return, as these cannot be processed. You are welcome to place a new order through our online shop.
   Please note that a 20% restocking fee will be charged for returned goods.
    
3. Once the goods have been received, they will be carefully inspected by us.
    
4. If your complaint is accepted, you will receive a credit note and the 20% restocking fee will be refunded.
    

If you have any further questions, please contact us by e-mail at info@feldmann.de